Collector and Credit Investigator (Sta. Rosa BCO - Calamba)

Duties and Responsibilities

1. Sales and Marketing

  • Achieves booking target by determining number of loan applications required.
  • Visits clients regularly and maintains good relationships with them to encourage repeat business.
  • Visits and maintains constant and regular dialogue with dealers and coordinates with agents or business opportunity service specialists.
  • Knows and is aware of what competition is doing and reports to branch manager any unusual events which may affect the branch operations.
  • Elevates concerns brought to his attention by clients, dealers, and agents at once.

2. Collection Efficiency

  • Achieves and maintains collection efficiency target following the company credit standard policy and guidelines.
  • Receives, evaluates, and conducts initial interview of walk-in customers.
  • Conducts credit investigation within required proximity and work hours.
  • Conducts unit/collateral verifications of approved loan applicants.
  • Maintains the up-to-date status of customer’s visit card.
  • Conducts a pre-collection visit a week before the first due date and regular collection follow-up on delinquent or past due account.
  • Remits all collections and unissued official receipts to admin office/branch manager before the end of the day.

3. Remedial Management

  • Undertakes and conducts personal visit of delinquent accounts and initiates immediate corrective actions whether for restructuring, moratorium,
    repossession or legal action.
  • Coordinates and discusses with branch manager concerns regarding delinquent accounts.
  • Serves demand letters, return check notice to concerned customer and ensures acknowledgement receipt.

4. Documentation

  • Prepares daily itinerary performance report.
  • Encodes credit report on web application system.
  • Prepares credit report and discusses with branch manager.
  • Coordinates with loans clerk on mortgage documentations, postdated check and insurance requirements
  • Assists on registration of necessary loan documents.

Qualifications

  • At least Bachelor’s Degree in any field of study
  • With at least 1-year related work experience in this field
  • Knows basic Microsoft applications (Word & Excel)
  • With valid driver’s license and motorcycle is required
  • Willing to do field work
  • Can start ASAP

Location: Sta. Rosa BCO – Calamba

Position: Collector and Credit Investigator

Ready to become an integral part of our team? Share your resume with us at hr-recruitment@rfc.com.ph and let’s embark on this journey together.

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