Collections and Recovery Supervisor

Duties and Responsibilities

1. Collections & Account Management

Maintains good and professional relationship with customers.
Carry out the following bucket management procedures for Loan Accounts that falls into more than 91 days past due.
– Serve Collection Notices such as Demand/Atty. Letters
– Maintain the New C.E. of Handling Branches at least 95%
Plans and strategizes achievement of overall recoveries v/s targets through periodic aging review.
Ensures that all Big-Ticket accounts are 100% visited and initiates recoveries through updating, restructuring,
repossession, and filling of appropriate Legal cases.

2. Recovery

Resolves and Recovers NPL’s accounts assigned by the HO Collection Team/District Manager.
Together with the DM, creates and implements sound debt collection plans and strategies.
Perform Skip Tracing/Locates Missing Collateral and/or Clients to start the Recovery process.
Searches publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.
Negotiate payment settlements and/or arrangements on recoverable debts.
Prevents repeated payment delinquency by negotiating manageable debt payment arrangements.
Keeps records of all communications (hard copy, electronic records), payment plans agreed to, and amounts paid.
Updates the Account Information (Account 360) stored in the system by utilizing memos, notations, and remarks in the Debt Collection System.
Initiates filling of Legal cases and repossession proceedings if debt recovery fails.
Resolved at least 4 Big Ticket Accounts per Month/Branch assigned and update DCS. However, if only 1 CRS in the entire District the target reduces to 2 Big Ticket accounts per Branch.
Re-credit investigation of Suspicious accounts specially zero (0) payments and report immediately to Collection Group

3.Administration & Other Related Tasks

Weekly submission of reports to the District Manager and Collection Team the status and update of Big-Ticket Accounts cc: Rm
Assist in the verification and/or resolution of Customer Service Complaints (as needed or as instructed).
Report any wrong doing with proof address directly to the District Manager thru submission of incident report cc: with RM, Collection Head and Collection Manager
Assumes the role of the Branch Manager on his assigned branch/es (as Officer-InCharge) whenever there is prolonged absences/leaves, preventive suspension, and termination.
Performs other task related to Account Management, Collections, Remedial, and Filing of Legal cases and attending court hearings.
Keeps himself updated with the New Policies and Procedures pertaining to Account Management, Collections, Remediation and Legal and assist in the cascade thereof to the CCIs under his assigned branch/es.
Adheres to the Fair Debt Collection Practices Act